By submitting an order you are agreeing to all shop policies for Green Barn Soaps.
SHIPPING, UPGRADES & INSURANCE
Shipping is $3.00 for the first item, with .50 cents per additional item. All items are shipped first-class or priority with the United States Postal Service. Priority Mail Express services is available upon request prior to ordering.
Orders are not ensured unless the buyer specifically asks for insurance prior to purchase.
Shipping upgrades and insurance funds must be remitted before processing of the order will take place.
We’re bummed if you don’t like your item(s), but understand that sometimes these things happen. If you would like to return your product, please contact us, using the contact form on this page, prior to returning your product. Sometimes body products are reacting in a completely normal and expected way in certain weather, like lotions being a bit soft in hot weather, or soaps sweating in warm humid weather (that’s a sign of a really high quality soap and the science behind how it gets you clean!
- Please include the following information when you contact us:
- Items Requesting Return
Reason for Return Request
100% Refund – If items are determined to be truly defective, not due to natural reactions, we will give you 100% refund or replace your item.
50% Refund - Returns due to personal preference, including those product having a natural reaction, will be given a 50% refund. There is a 50% waste fee as returned products cannot be resold or remilled.
Returns must be mailed within 48 hours of confirming with us what the issue is. The buyer is responsible for shipping fee to return product. Green Barn Soaps is not responsible for lost items in transit from the buyers chosen shipping company. It is highly recommended to use a tracking number.
- How will my items returned be credited?
Returns are credited back through original purchase source.
How long do returns take to process?
Please allow up to 30 days for your return to be processed from the day we receive the returned package (they will normally be much sooner). We will notify you by email once we have processed your return.
What is the status of my return?
Please contact us using the contact form at the top of this website and include your:
- Order Number
- Tracking Number (if applicable)
Due to the nature of the products, Green Barn Soaps cannot accept exchanges.
Additional Policies and FAQs
Soap certainly isn't as hard to care for as a chocolate souffle, but here are a few basic things you can do to help your bar last. We can't tell you how to make a chocolate souffle last; they don't stand a chance around here.
Taking care of handmade soap comes down to two basic steps:
1.) Store it in a cool, dry place with good airflow.
2.) Keep it out of the stream of water when not in use.
For use as hand soap:
We recommend a well draining soap dish. If you don't have one stand the soap on it's side to allow maximum air exposure. Do not store soaps under your sink if you have metal pipes or it's damp. Soap attracts water and will cause condensation to form. This could leave you with a sad, mushy soap. Sad soap is bad soap.
For use in the shower or bath:
We recommend mounting a shower specific soap dish across from your shower head and above the stream of water. The long and short - keep it out of the stream of water when not in use (even when you're in the shower itself).
Lip Balms and Solid Lotion Bars:
These items will melt if left in the sun, a hot car, your back pocket on a hot day, etc. Keep them at under 75 degrees and you should be all set. If your item seems to be melting, move it to a cool place to solidify before using.
We take your privacy seriously. We never sell any of your information. We do not keep, or even have access to, any of your financial information as all of our sales go through PayPal or Stripe. Your email and physical addresses received during an order are used only for shipping, questions and the occasional “Thank You”.
We respect you guys, and we take privacy seriously.
PRODUCT INGREDIENTS & ADVERSE REACTION STATEMENT
Green Barn Soaps Company is not responsible for any adverse effects due to the use of products due to a known or unknown sensitivity. All ingredients are listed for each product, and should be carefully reviewed before purchase. Products are not to be used for medicinal purposes.